Privacy Policy
Regency Worldwide Ltd (“Regency Worldwide”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit https://regencyworldwide.co.uk/, make an enquiry, request a quotation, make or travel under a booking, communicate with us, or otherwise use our chauffeur and passenger transport services.
1. Who We Are
Regency Worldwide Ltd is a company registered in England and Wales.
Company name: Regency Worldwide Ltd
Registered office: Office 7, 30 Uphall Road, Ilford, England, IG1 2JF
Website: https://regencyworldwide.co.uk/
For UK data protection law, Regency Worldwide Ltd is generally the “controller” of personal information described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
Identity and contact information
This may include your:
- name;
- postal or billing address;
- email address;
- telephone or mobile number;
- company or organisation;
- job title; and
- details of a person making a booking on behalf of another passenger.
Booking and journey information
This may include:
- collection and destination addresses;
- journey dates and times;
- flight, train or other travel information;
- passenger names and numbers;
- booking references;
- vehicle preferences;
- luggage requirements;
- chauffeur or transport requirements;
- accessibility requirements;
- special instructions; and
- other information you provide in connection with a journey.
Payment and transaction information
We may process:
- billing information;
- transaction amounts;
- payment status;
- invoice information; and
- limited payment-related information supplied by our payment provider.
Where payments are processed through a third-party payment processor, your full payment card information may be collected directly by that provider rather than stored by Regency Worldwide.
Communications
We may keep records of communications with you, including enquiries, quotation requests, emails, telephone conversations, messages, complaints and feedback.
Website and technical information
When you use our website, we may automatically collect information such as:
- IP address;
- browser and device type;
- operating system;
- pages visited;
- referring website;
- approximate location;
- date and time of visits; and
- cookie and analytics information.
Special category information
Occasionally, information you voluntarily give us in connection with a booking may reveal health, disability, religious or other sensitive information. For example, you may tell us about an accessibility or mobility requirement.
We ask that you only provide sensitive information where it is relevant to the service requested.
Where special category personal information is processed, we will only do so where permitted by law, including where we have obtained explicit consent where required or another applicable legal condition applies.
3. How We Obtain Your Information
We may obtain personal information:
- directly from you;
- from someone making a booking on your behalf;
- from your employer or organisation;
- from a travel agent, concierge, hotel, event organiser or other booking partner;
- from chauffeurs and transport providers fulfilling your journey;
- through our website and booking systems; and
- from service providers that assist us with payments, communications and administration.
Where someone provides personal information about another passenger, they should have authority to provide that information and, where appropriate, make the passenger aware of this Privacy Policy.
4. How and Why We Use Your Information
We may use personal information for the following purposes.
Responding to enquiries and providing quotations
We use your contact and journey information to respond to enquiries, understand your requirements and prepare quotations.
Our lawful basis is normally taking steps at your request before entering into a contract and, where appropriate, our legitimate interest in managing enquiries and developing our business.
Managing and providing bookings
We use passenger, contact, journey and payment information to:
- create and administer bookings;
- allocate chauffeurs and vehicles;
- communicate collection instructions;
- monitor relevant flight or travel information;
- provide customer support;
- coordinate journeys with third-party transport providers; and
- complete the services you have requested.
Our lawful basis is normally performance of a contract or taking steps before entering into a contract.
Processing payments and maintaining financial records
We process payment, billing and transaction information to collect charges, issue invoices, process refunds, prevent fraud and maintain accounting records.
Our lawful bases include performance of our contract, compliance with legal obligations and our legitimate interests in managing our finances and preventing fraud.
Customer service and complaints
We use relevant booking and communication records to answer questions, investigate incidents, resolve complaints and manage disputes.
Our lawful bases include performance of our contract and our legitimate interests in providing customer service and protecting our legal rights.
Safety, security and fraud prevention
We may process information where reasonably necessary to protect our customers, chauffeurs, staff, vehicles, systems and business against fraud, misuse, security incidents or unlawful activity.
Our lawful basis is normally our legitimate interests and, where applicable, compliance with legal obligations.
Improving our website and services
We may analyse website usage, enquiries and service information to understand how our website and services are used and to improve them.
Where this involves non-essential cookies or similar technologies, we will obtain consent where required.
Marketing
Where permitted, we may use your contact information to send information about Regency Worldwide services, offers or news.
Where consent is required, we will only send such communications after obtaining it.
You can unsubscribe from electronic marketing at any time using the unsubscribe option in the communication or by contacting us.
We may retain limited information on a suppression list to ensure we respect your request not to receive further marketing.
Legal and regulatory requirements
We may process information to comply with tax, accounting, transport, licensing, regulatory, court or law-enforcement requirements.
Our lawful basis is compliance with a legal obligation or, where appropriate, our legitimate interests in establishing, exercising or defending legal rights.
5. Sharing Your Personal Information
We may share personal information where reasonably necessary with:
- chauffeurs and drivers;
- affiliated or subcontracted chauffeur and passenger transport operators;
- overseas transport providers where you request an international service;
- payment processing providers;
- website hosting and IT providers;
- booking, CRM and customer-support systems;
- email, telephone and messaging providers;
- accountants, auditors, insurers, solicitors and professional advisers;
- corporate clients or booking agents where they arranged or paid for your journey; and
- regulators, law-enforcement authorities, courts or government agencies where required by law.
We only provide third parties with information reasonably required for the relevant purpose.
We do not sell your personal information to third parties.
6. International Transfers
Regency Worldwide may arrange chauffeur and passenger transport services outside the United Kingdom.
Where an international journey requires us to share your information with a local chauffeur, transport operator or other supplier, your information may be transferred to a country outside the UK.
Where required by data protection law, we use an appropriate legal mechanism for international transfers, such as UK adequacy regulations, contractual safeguards or another permitted transfer mechanism.
In certain circumstances, a transfer may also be necessary to perform a contract with you or to take steps requested by you in connection with that contract.
You may contact us for further information about safeguards relevant to your personal information.
7. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, regulatory and dispute-resolution requirements.
As a general guide:
- routine enquiries that do not result in a booking may normally be retained for up to 24 months;
- booking, invoice and transaction records may normally be retained for up to 6 years where required for accounting, tax or legal purposes;
- complaint and dispute information may be retained for up to 6 years or longer where legal proceedings require it;
- marketing information is retained until you unsubscribe, object, or it is no longer appropriate to retain it; and
- sensitive journey information is retained only for as long as reasonably necessary for the relevant booking and any associated legal or customer-service requirement.
We may retain information for a longer period where required by law or where reasonably necessary in connection with an actual or anticipated legal claim.
8. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate. Others may be used for preferences, analytics, performance or marketing.
Where required by law, non-essential cookies will not be placed on your device unless you have given the necessary consent.
You can use our cookie consent controls to accept, reject or manage non-essential cookies.
For more information about the specific cookies used on our website, their purpose and duration, please see our Cookie Policy or cookie settings panel.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.
Access to personal information is restricted to people and service providers who reasonably require it for their role or the services they provide.
No internet, email or electronic storage system is completely secure, and we cannot guarantee absolute security.
10. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- access personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of your information;
- restrict how we use your information;
- object to certain processing, including direct marketing;
- request portability of certain information;
- withdraw consent where processing is based on consent; and
- raise concerns about how your personal information is being handled.
These rights are subject to certain legal conditions and exceptions.
Your right to object
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.
You have an absolute right to object to the use of your personal information for direct marketing.
To exercise your rights, contact us at:
Email: info@regencyworldwide.co.uk
We may need to verify your identity before responding to a request.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk/
12. Automated Decision-Making
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
13. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of those websites. We recommend reading the privacy policy of any third-party website before providing personal information to it.
14. Children
Our services may be used for journeys involving children, but our website and services are not intended to collect personal information directly from children who are not legally able to enter into a contract with us.
Where a booking involves a child, relevant information should normally be supplied by a parent, guardian or authorised adult.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.
The latest version will be published on this page and the “Last updated” date will be amended accordingly.
16. Contact Us
Questions about this Privacy Policy or how we use personal information can be sent to:
Regency Worldwide Ltd
Office 7, 30 Uphall Road
Ilford
England
IG1 2JF
Email: info@regencyworldwide.co.uk
Telephone: 07900623555