Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of https://regencyworldwide.co.uk/ and any chauffeur, passenger transport or related services provided or arranged by Regency Worldwide Ltd.

By requesting a quotation, making a booking, using our website or using our services, you agree to these Terms.

Please read them carefully before making a booking.

1. About Us

Regency Worldwide Ltd (“Regency Worldwide”, “we”, “us” or “our”) is a company registered in England and Wales providing chauffeur and passenger transport services.

Company name: Regency Worldwide Ltd
Registered office: Office 7, 30 Uphall Road, Ilford, England, IG1 2JF
Website: https://regencyworldwide.co.uk/
Email: info@regencyworldwide.co.uk
Telephone: 07900623555

2. Our Services

Regency Worldwide provides and arranges professional chauffeur-driven passenger transport services in the United Kingdom and, where available, internationally.

Our services may include:

airport transfers;
train station transfers;
point-to-point chauffeur services;
hourly chauffeur hire;
daily chauffeur hire;
corporate travel;
business travel;
event transportation;
roadshows;
tours;
group or passenger transportation; and
other chauffeur or transport services agreed with you.

The precise details of your journey, vehicle category, collection time, destination, passenger requirements and price will be confirmed as part of your quotation or booking confirmation.

3. Making an Enquiry or Requesting a Quotation

You may contact us through our website, by email, telephone or another communication method made available by us.

When requesting a quotation, you should provide accurate and complete information regarding your proposed journey.

This may include:

your name and contact details;
collection address;
destination;
journey date;
collection time;
number of passengers;
flight or train information;
vehicle requirements;
luggage requirements;
accessibility requirements;
additional stops;
special instructions; and
any other information reasonably required to provide the service.

A quotation is based on the information you provide at the time.

If that information later changes, the quotation may also change.

Unless expressly stated otherwise, a quotation does not guarantee availability and does not constitute a confirmed booking.

4. Booking Confirmation

A booking is only confirmed when Regency Worldwide has accepted your booking and provided confirmation by email, telephone, message or another agreed communication method.

We may also require payment, part-payment, a deposit or valid payment information before confirming a booking.

You are responsible for reviewing your booking confirmation carefully.

If any details are incorrect, you must notify us as soon as reasonably possible.

We will not be responsible for delays, missed collections or other problems resulting from incorrect information supplied by you where we have provided the service based on that information.

5. Bookings Made on Behalf of Other Passengers

You may make a booking on behalf of another passenger provided that you have authority to do so.

Where you make a booking for another person, you are responsible for:

providing accurate passenger details;
communicating relevant booking information to the passenger;
ensuring the passenger is aware of any applicable terms and conditions; and
providing any journey requirements necessary for us to perform the service.

Where appropriate, you should also make the passenger aware of our Privacy Policy.

6. Corporate, Travel Agent and Third-Party Bookings

We may accept bookings from:

companies;
employers;
travel agents;
concierge services;
hotels;
event organisers;
travel management companies; and
other authorised booking partners.

Where a third party arranges or pays for a journey on behalf of a passenger, that third party may be responsible for payment and other obligations relating to the booking.

Additional contractual arrangements may apply to corporate accounts or commercial clients.

Where separate written terms have been agreed between Regency Worldwide and a corporate customer, those terms will take priority where they conflict with these Terms.

7. Prices and Quotations

The price of your journey will normally be stated in your quotation or booking confirmation.

Prices are calculated according to factors that may include:

journey distance;
journey duration;
vehicle category;
collection location;
destination;
number of passengers;
waiting time;
parking costs;
tolls;
congestion or road-user charges;
additional stops;
chauffeur waiting requirements;
additional mileage;
extended hire periods; and
any special requirements requested by you.

Where reasonably possible, charges known in advance will be included in or disclosed as part of your quotation.

Additional charges may arise where the journey changes after the booking has been confirmed.

8. Additional Charges

Additional charges may apply where:

you request additional stops;
you change the collection or destination address;
the journey exceeds the booked duration;
additional waiting time is required;
you request additional mileage;
extra parking costs are incurred;
tolls or road-user charges apply;
the number of passengers or amount of luggage changes;
you request a different vehicle category; or
you otherwise materially change the original booking.

Where reasonably practicable, we will inform you of additional charges before providing the additional service.

9. Payment

Payment must be made using a method accepted by Regency Worldwide.

Depending on the booking, we may require:

payment in full before the journey;
a deposit;
payment of the remaining balance before or after the journey; or
payment under an agreed corporate account.

Invoices must be paid according to the payment terms stated on the invoice or otherwise agreed with us.

Where payment is processed by a third-party payment provider, that provider may process your payment information directly.

Regency Worldwide may receive limited payment information such as payment status, transaction details and invoice information.

We may refuse or cancel future bookings where amounts legitimately due remain unpaid.

10. Changes to a Booking

If you wish to change a confirmed booking, you should contact us as soon as possible.

Booking amendments are subject to availability.

Changes may include:

changing the collection date;
changing the collection time;
changing the collection address;
changing the destination;
adding additional stops;
changing the vehicle;
changing passenger numbers;
changing journey duration; or
adding special requirements.

Changes may result in additional charges.

A requested change is not confirmed until Regency Worldwide has accepted the amendment.

11. Cancellations by the Customer

If you wish to cancel a booking, you should notify Regency Worldwide as soon as possible.

You can contact us at:

Email: info@regencyworldwide.co.uk
Telephone: 07900623555

Any cancellation terms, notice periods or cancellation charges specifically communicated to you before your booking is confirmed will form part of your agreement with us.

Cancellation charges may reasonably reflect:

how much notice was given;
chauffeur commitments already made;
vehicle reservations;
third-party supplier charges;
administrative costs;
costs already incurred; and
losses reasonably resulting from the cancellation.

Any cancellation fee applied will be subject to applicable UK law and will not be intended to operate as an unfair penalty.

Where a refund is due, we will normally return it using the original payment method where reasonably possible.

12. Passenger Transport and Cooling-Off Rights

Certain passenger transport services may not be subject to the standard cancellation or cooling-off rights that apply to some other online consumer purchases.

Your cancellation rights will therefore normally depend on:

the terms presented when your booking was made;
the circumstances of the cancellation; and
any rights provided to you under applicable law.

Nothing in these Terms removes any statutory rights that cannot lawfully be excluded.

13. Cancellations by Regency Worldwide

In some circumstances, we may need to cancel or change a booking.

This could include circumstances involving:

vehicle breakdown;
chauffeur illness or unexpected unavailability;
unsafe road conditions;
severe weather;
transport disruption;
legal or regulatory restrictions;
incorrect booking information;
failure to make a required payment;
threatening or abusive behaviour;
safety concerns; or
events outside our reasonable control.

Where reasonably possible, we will attempt to provide:

a replacement chauffeur;
a suitable replacement vehicle; or
another reasonable transport arrangement.

If we cancel a booking for reasons not caused by you and cannot provide a reasonable alternative, any payment made for the affected service will normally be refunded.

14. Vehicle Availability and Substitution

Vehicle images, descriptions and categories displayed on our website or promotional materials are intended to represent the general type and standard of vehicle available.

Unless specifically agreed in writing, we do not guarantee a particular vehicle registration, model, colour or individual vehicle.

We may substitute a vehicle where reasonably necessary due to:

breakdown;
maintenance;
operational requirements;
vehicle availability;
safety concerns; or
circumstances outside our reasonable control.

Where possible, we will provide a vehicle of a comparable or higher standard that is suitable for the passenger and luggage requirements provided to us.

15. Chauffeurs and Transport Providers

Services may be provided by:

Regency Worldwide chauffeurs;
affiliated chauffeurs;
subcontracted chauffeurs;
licensed passenger transport providers; or
carefully selected transport partners.

This may be necessary where services are provided outside our normal operating area or outside the United Kingdom.

We may share relevant passenger and journey information with chauffeurs and transport providers where necessary to fulfil your booking.

This may include:

passenger names;
telephone numbers;
collection addresses;
destinations;
flight or train details;
journey times;
accessibility requirements; and
special instructions.

Personal information is handled in accordance with our Privacy Policy.

16. International Services

Regency Worldwide may arrange chauffeur and passenger transport services outside the United Kingdom.

International services may be provided by selected local transport operators or chauffeur partners.

Local laws, licensing requirements, vehicle standards, road conditions and transport practices may differ between countries.

Where personal information needs to be shared with an overseas provider to fulfil your booking, we will handle such information in accordance with our Privacy Policy and applicable data protection law.

17. Collection Times

Passengers should be ready at the agreed collection location at the time stated in the booking confirmation.

You should ensure that the passenger can be contacted using the telephone number provided for the booking.

If you expect to be delayed, you should notify us as soon as possible.

Where additional waiting time is required, additional charges may apply depending on the circumstances and the booking arrangement.

18. Airport and Train Station Transfers

Where you provide valid flight or train information, we may use publicly available travel information to help coordinate your collection.

You are responsible for providing accurate:

airline or train operator details;
flight or train number;
scheduled arrival time;
arrival airport or station; and
any relevant terminal information.

Although we may monitor travel information, we cannot guarantee that all delays, cancellations, terminal changes or schedule changes will be identified immediately.

You should notify us of significant changes where reasonably possible.

Airport or station bookings may be subject to waiting time, parking and access charges.

19. Waiting Time

Waiting time may apply where the chauffeur has arrived at the agreed collection location but the passenger is not ready to travel.

Any complimentary waiting period, where applicable, may depend on the booking type.

Additional waiting charges may apply where the chauffeur is required to wait beyond any agreed or complimentary waiting period.

If a delay is significant, the chauffeur’s ability to continue waiting may depend on subsequent bookings and operational requirements.

We will make reasonable efforts to accommodate delays where possible.

20. Journey Times and Delays

Any journey time or estimated arrival time provided by Regency Worldwide is an estimate only.

Journey times may be affected by circumstances outside our reasonable control, including:

traffic congestion;
road accidents;
road closures;
severe weather;
construction works;
public events;
demonstrations;
security incidents;
border checks;
flight delays;
train delays; and
other transport disruption.

We will use reasonable care and skill in providing the service, but we cannot guarantee arrival at an exact time where delays arise from circumstances we could not reasonably prevent.

Passengers travelling to airports, train stations, meetings, events or appointments should allow sufficient additional time for unexpected delays.

21. Passenger Conduct

Passengers must behave in a safe, lawful and reasonable manner.

Passengers must not:

threaten or abuse a chauffeur;
behave violently or aggressively;
distract the chauffeur;
interfere with safe operation of the vehicle;
damage the vehicle;
smoke or vape inside the vehicle unless expressly permitted;
carry unlawful or dangerous items;
consume illegal substances;
ask a chauffeur to break traffic laws; or
engage in conduct that places the chauffeur, passengers or members of the public at risk.

A chauffeur may refuse to begin or may terminate a journey where passenger behaviour creates a genuine safety risk or involves serious unlawful, abusive or threatening conduct.

22. Smoking and Vaping

Smoking and vaping are not permitted in Regency Worldwide vehicles unless expressly stated otherwise.

Passengers may be responsible for reasonable cleaning or damage costs resulting from a breach of this condition.

23. Vehicle Damage and Cleaning

Passengers are expected to treat vehicles with reasonable care.

You may be charged reasonable costs where additional cleaning, repair or replacement is required because of deliberate, reckless or negligent actions by you or a passenger travelling under your booking.

This may include costs associated with:

damage to upholstery;
damage to fixtures or fittings;
excessive soiling;
spills requiring specialist cleaning;
smoking-related cleaning;
damage caused to the vehicle; or
other exceptional cleaning requirements.

Charges will be reasonably related to the actual cleaning, repair or loss incurred.

Normal wear and tear will not be charged.

24. Seat Belts and Passenger Safety

Passengers must comply with applicable seat-belt and road-safety requirements.

Passengers must follow reasonable safety instructions given by the chauffeur.

The chauffeur will not carry more passengers than the vehicle is legally permitted to accommodate.

Passengers must not ask or encourage a chauffeur to:

exceed speed limits;
park unlawfully;
drive dangerously; or
breach road traffic legislation.

25. Children

Bookings involving children must be made by a parent, guardian or authorised adult.

Where a child seat or other specific arrangement is required, you should notify us when making your booking.

Availability of child seats or other equipment should be confirmed in advance.

Parents, guardians or responsible adults remain responsible for supervising children travelling in the vehicle.

26. Accessibility and Mobility Requirements

We aim to accommodate reasonable accessibility and mobility requirements where possible.

You should tell us about any relevant requirement at the time of booking or as early as reasonably possible.

This may include requirements relating to:

mobility;
wheelchair access;
assistance entering or leaving the vehicle;
additional equipment;
suitable vehicle capacity; or
other accessibility needs.

Providing this information in advance helps us arrange an appropriate vehicle and service.

Information relating to health, disability or accessibility may constitute sensitive personal information and will be handled in accordance with our Privacy Policy and applicable law.

27. Luggage

Passengers are responsible for informing Regency Worldwide about significant or unusual luggage requirements before the journey.

This is particularly important where passengers are travelling with:

large suitcases;
sports equipment;
mobility equipment;
musical instruments;
oversized items; or
unusually large quantities of luggage.

Vehicle luggage capacity is limited.

We cannot guarantee that luggage will fit safely in a vehicle if the amount or size of the luggage was not accurately disclosed in advance.

28. Dangerous or Prohibited Items

Passengers must not bring items into a vehicle that are:

illegal;
dangerous;
explosive;
highly flammable;
hazardous;
likely to cause injury; or
likely to damage the vehicle.

We may refuse transportation where carrying an item would be unsafe or unlawful.

29. Lost Property

Passengers are responsible for checking that they have collected their personal belongings when leaving the vehicle.

If you believe an item has been left in a vehicle, contact us as soon as possible:

Email: info@regencyworldwide.co.uk
Telephone: 07900623555

We will make reasonable efforts to locate lost property, but we cannot guarantee that an item will be recovered.

If an item is located, reasonable delivery, courier or postage charges may apply for returning it to you.

30. Our Responsibility to You

Regency Worldwide will provide services with reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability that cannot legally be excluded or limited, such as liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; and
statutory consumer rights that cannot lawfully be excluded.

If you are a consumer, we may be responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We will not normally be responsible for loss that was not reasonably foreseeable when the contract was entered into.

31. Missed Flights, Trains, Meetings or Events

Passengers are responsible for allowing sufficient journey time when travelling to:

airports;
train stations;
business meetings;
appointments;
events; or
other time-sensitive destinations.

We will use reasonable care and skill in providing the booked transport service.

However, we cannot guarantee that a passenger will arrive in time where delays are caused by matters outside our reasonable control, such as unexpected traffic, road closures, severe weather or other major transport disruption.

Nothing in this section excludes liability where it would be unlawful to do so.

32. Events Outside Our Reasonable Control

We will not be responsible for failure or delay in providing a service where this is caused by an event outside our reasonable control and we have taken reasonable steps to minimise its effects.

Examples may include:

severe weather;
natural disasters;
major accidents;
road closures;
civil emergencies;
industrial action;
major transport disruption;
government restrictions;
security incidents;
terrorism;
epidemics or public health restrictions; or
other exceptional circumstances.

Where such an event affects your booking, we will make reasonable efforts to contact you and provide an appropriate alternative where possible.

33. Business Customers

Where a booking is made wholly or mainly for business purposes, additional business terms may apply.

To the extent permitted by law, Regency Worldwide will not normally be responsible to a business customer for indirect or consequential business losses, including loss of:

profits;
revenue;
contracts;
anticipated savings;
business opportunities; or
goodwill.

Nothing in these Terms excludes liability that cannot legally be excluded.

34. Website Use

You may use our website for lawful purposes relating to Regency Worldwide and our services.

You must not:

use the website for fraudulent or unlawful purposes;
attempt to gain unauthorised access to the website;
interfere with the website’s security;
introduce viruses, malware or other harmful technology;
attempt to damage or disrupt our website or systems;
misuse website enquiry or booking facilities; or
reproduce substantial website content without permission where that content is protected by intellectual property rights.

We may restrict access to our website where reasonably necessary to protect our systems, customers or business.

35. Website Availability

We aim to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be:

available;
uninterrupted;
error-free; or
free from technical problems.

We may suspend or restrict access to all or part of the website for maintenance, security, updates or other operational reasons.

36. Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However:

vehicle availability may change;
prices may change;
services may change;
photographs may be illustrative; and
website information may occasionally contain errors.

Specific information contained in your confirmed quotation or booking confirmation will take priority over general website information relating to that booking.

37. Intellectual Property

Unless otherwise stated, intellectual property rights in the Regency Worldwide website and its content belong to Regency Worldwide Ltd or are used by us with permission.

This may include:

text;
logos;
branding;
graphics;
photographs;
website design;
written content; and
other materials.

You may use the website for normal personal or business purposes related to our services.

You may not reproduce, republish, commercially exploit or distribute substantial parts of our website without prior written permission unless permitted by law.

38. Third-Party Websites

Our website may contain links to third-party websites or services.

These links may be provided for information or convenience.

Regency Worldwide does not control third-party websites and is not responsible for:

their availability;
their content;
their security;
their terms and conditions; or
their privacy practices.

You should review the applicable terms and privacy policies before using third-party websites.

39. Privacy and Personal Information

When you:

visit our website;
request a quotation;
make a booking;
travel under a booking;
contact us;
make a payment; or
otherwise use our services,

we may collect and process personal information.

This may include:

identity and contact information;
booking and journey information;
payment and transaction information;
communications;
website and technical information; and
relevant accessibility or special requirement information.

Our handling of personal information is explained in our Privacy Policy, available at:

https://regencyworldwide.co.uk/

Questions relating to personal information can be sent to:

Email: info@regencyworldwide.co.uk

40. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function, while others may be used for analytics, preferences, performance or marketing.

Where required by law, non-essential cookies will only be used after the appropriate consent has been obtained.

Further information may be available through our Cookie Policy or cookie consent settings.

41. Fraud and Security

We may take reasonable steps to protect Regency Worldwide, passengers, chauffeurs, payment systems, vehicles and other customers against:

fraud;
unauthorised transactions;
abuse;
security threats;
misuse of our services; and
unlawful activity.

We may refuse or cancel a booking where we reasonably believe that fraudulent or unlawful activity is taking place.

42. Complaints

If you are dissatisfied with our service, please contact us as soon as reasonably possible.

Providing the following information will help us investigate:

your name;
booking reference, where available;
journey date;
collection and destination details;
details of the issue; and
any relevant supporting information.

Complaints can be submitted to:

Regency Worldwide Ltd
Office 7, 30 Uphall Road
Ilford
England
IG1 2JF

Email: info@regencyworldwide.co.uk
Telephone: 07900623555

We will consider complaints fairly and aim to respond within a reasonable period.

43. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

our services;
our website;
operational requirements;
industry practices; or
applicable legal requirements.

The latest version will be published on our website with an updated revision date.

For confirmed bookings, the Terms in effect when the booking was made will normally continue to apply unless:

the law requires otherwise;
the change benefits you; or
we agree the change with you.

44. Severability

If any part of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

45. No Waiver

If Regency Worldwide does not immediately enforce a right under these Terms, this does not mean that we have waived that right.

46. Third-Party Rights

Unless expressly stated otherwise, these Terms are between you and Regency Worldwide Ltd.

A person who is not a party to the contract will not normally have the right to enforce these Terms.

47. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will continue to benefit from any mandatory consumer protections provided by applicable law.

48. Jurisdiction

Any dispute arising from these Terms or services provided by Regency Worldwide will be subject to the jurisdiction of the appropriate courts of the United Kingdom, taking into account any mandatory rights available to consumers based on their place of residence.

For business customers, the courts of England and Wales will have jurisdiction unless otherwise agreed in writing.

49. Contact Us

If you have any questions regarding these Terms and Conditions, a quotation, booking, payment or service, please contact:

Regency Worldwide Ltd
Office 7, 30 Uphall Road
Ilford
England
IG1 2JF

Website: https://regencyworldwide.co.uk/
Email: info@regencyworldwide.co.uk
Telephone: 07900623555